Services we offer

  • Revenue management
  • Smart metering and pre-paid vending solutions
  • Project management
  • Electrical design & implementation
  • Electrical & water installation and maintenance

Eligugu Utility Management has been at the forefront of reselling and utility management in South Africa for almost three decades and offers comprehensive revenue and utility management services to the private and public sectors in South Africa and across the African continent.

FAQs

1When you receive a bill for a utility, you generally accept that you are being billed for the utility you have used in a given period.
Before we can enjoy the benefits of any of these resources there is a complex network of operations and infrastructure that needs to be developed, managed, and maintained by the government. All of which amounts to a cost that needs to be recovered. For a just and equitable system, this utility must be metered, so that each property receiving the supply is paying for what they consumed. The meter installed by the supplier of the utility; this could be Eskom, a Municipality or both depending on the area you live in, remains the property and responsibility of the supplier and revenue collected by the supplier, is then used for infrastructure development and maintenance. We refer to this meter as the primary meter or in some cases the bulk meter. For every property in South Africa, that is receiving the supply of a utility, there will be a primary meter and the property owner is ultimately responsible for that account, irrespective of whether they live or work there as the case may be. This government owned primary meter cannot be removed or replaced by a privately owned meter.
2It is also important to mention that the primary meter can either be a post paid meter or a prepaid meter.
For post paid, you may also hear mention of the term conventional meter. In post paid mode you pay for the utility after it has been consumed. These meters effectively count up, your account is then based on the difference between your previous reading and the current reading. The primary meter can also be a prepaid meter, this is self explanatory, you need to purchase a credit amount first, load that onto the meter, in order to receive the utility supply. A pay as you go of sorts. The prepaid meter counts down and when it reaches zero the utility supply is shut off until the meter is credited again. The above is straightforward when the owner of the property lives there or a property has one single dwelling with one tenant. What he uses he pays for. Where there are multiple users of the utility on one property however, it becomes increasingly difficult to control or even apportion fairly, the costs of consumption. Questions like: How do you know who used how much? Who must pay what if you just have the one primary meter? Is it fair for the neighbour in flat 10 who is a family of 4 to pay the same as you who lives alone?
3How do I choose the right prepaid meter?
As a property owner you want to make sure you understand what sort of prepaid electricity or water meter to purchase. It’s always a good idea to talk to your qualified electrician or plumber who should be able to advise you. Understand the most commonly used types of prepaid meters
4What are the costs involved in installing a prepaid meter?
When it comes to prepaid meter installation costs, there are only two initial upfront costs and that is the purchasing of the meters and the meter installation costs by a certified electrician .
5Does an electricity unit cost the same in different locations across the country and at different times during a single month?
Depending on your location, electricity costs can vary. Power is provided by Eskom or the relevant municipality with each provider setting their own tariffs, within NERSA (National Energy Regulator) guidelines. This results in a wide range of base unit rates from as little as R1,24 to over R1,85 depending on the exact location of the property. Also note that some providers work on ‘volume based’ pricing (Incline Block Tariff), which means the cost increases the more you purchase within a calendar month. For example, there could be different rates for the first 500 units, 1000 units, 2000 units and units over 3000. This is why, for these tariffs, electricity generally costs more when purchased on the 26th of the month than on the 2nd.

Our focus here is the metering and subsequent submetering, of more specifically, utilities.



The generation, supply and distribution of utilities, that would be electricity, water and gas, as per current legislation, is currently the responsibility of the state, so when we refer to electricity supply we are talking about Eskom and where you get your water, falls under the responsibility of the municipality you live in and their respective Water Boards.

Single-phase electricity is often used in homes or business where electricity is mostly used for general purposes
such as lighting and heating.

• Single-phase electric power refers to the distribution of alternating current in which all the voltages of the supply vary in unison.
• Standard frequencies of single-phase power systems are either 50 or 60 Hz
• Single phase power availability varies in different countries. For example, in the UK a single-phase household supply may be rated 100 Amps to 125 Amps.

This may mean that there is little need for 3
phase electricity in a domestic or small commercial environment.

 

Typical Features of Single Phase Meters

• LCD display
• Low credit alarming (LED or Buzzer)
• Rate indicator
• Rated voltage 120V, 220 - 240V
• Frequency 50H z, 60Hz
• Current 5A, 10A or 20A
• Maximum current: 60A to 100A
• Starting current 25mA
• Power consumption below 1W
• User interface: Keypad
• Operating temperature -10 to + 65
• Limit temperature -25C to + 70C
• Humidity Operating 95% RH
• IP rating IP52

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